Free Ground Shipping
We are pleased to provide Free Ground Shipping to destinations within continental North America, including any customs clearance cost. Our hand made glass cremation urns are all duty free, and our metal urns and silver jewelry incur a small duty which we pay before your shipment crosses the border. Your artistic cremation urn, keepsake, memorial jewelry pendant or pet urn will arrive by FedEx Ground within 6 to 10 business days, depending upon your location, and you will be emailed a tracking number for following the shipment's progress.
Expedited or Global Shipping
If faster or worldwide delivery is required, alternate options for expedited air shipping and/or global shipments are also offered at an additional cost. Our Shipping Cost Calculator, located within the Shopping Cart prior to checkout, will quote these express options of delivery to anywhere in the world in various delivery time frames.
Satisfaction Guarantee
We often hear that our artistic cremation urns, keepsakes, cremation jewelry, and pet urns are even more beautiful in person than photos can capture on our web site. If however there is any reason you are not completely satisfied with your purchase, please contact us in writing within one week of receiving delivery through our Contact Us page, and we will accept its return, repacked in its original packaging, for either exchange or for refund, less return shipping. At Cremation Urns by Legacy, it is of utmost importance to us that you are pleased with your purchase.
Best Price Guarantee
Our Best Price Guarantee assures that you will not find any of our products anywhere else for less.
Secure Shopping Guarantee
We protect your credit card information from being accessed by anyone outside the processing bank, PayPal, who provides our e-commerce gateway with certified SSL-encrypted online transaction security. We at Cremation Urns by Legacy cannot access your credit card information.
Privacy Guarantee
Our Privacy Guarantee pledges that we will not share, rent, sell, or otherwise disclose any of your contact information in any way, with any outside party. Your personal information is used solely for transaction and shipping purposes, and we will not contact you unless if it is necessary in relation to your purchase.
Handling Customer Complaints, Accolades or Suggestions
We value your feedback about your our artistic cremation urns, and your customer experience. Customers may direct any questions or inquiries with respect to our Guarantees outlined above, or about any of our company practices in general by contacting us at Cremation Urns by Legacy by email through the Contact Us page, or by telephone at 877-480-4111.